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Unsnap The Advice Trap

Intensive workshop, in person or online

Keep the caring, stop the strain

Emotionally charged conversations are part of everyday healthcare. Done well, they build trust and confidence. Done badly, they can leave everyone drained.

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Unsnap The Advice Trap is a short, practice-based training for healthcare teams: for people in helping roles who want to be more effective - and feel less drained - when conversations get hard.

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You’ll learn practical ways to shift how you listen, ask, and respond, so that people feel more clear, more confident, and more seen. The approach is active and reflective, grounded in real healthcare, community, and peer support settings. 

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It’s not about saying the right thing. It’s about how you show up.

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The course introduces Clean Language, an evidence-based approach that helps people find clarity in their own words — without pressure, fixing, or emotional overload.

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Feedback from pilots shows strong impact for patients, families, staff, and volunteers alike.

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Benefits

Unsnap The Advice Trap helps clinicians and others in healthcare to build real-world communication skills that reduce stress and improve outcomes to:

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  • Stay steady in emotionally charged conversations

  • Ask questions that reduce pressure and create clarity

  • Support clearer decisions and stronger follow-through

  • Reduce emotional strain and prevent burnout

  • Free up energy for what matters most

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Who is this course for?

  • Clinicians and allied health professionals

  • Public health staff

  • Peer coaches

  • Community health workers

  • Community educators

  • Health coaches and counselors

  • Nonprofit staff and volunteers

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Course details

This short, intensive course can be delivered either in person or online (with live Zoom or Teams calls), to cohorts of up to 16 people.

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  • In person: one classroom day or two half days

  • Online: two half days or six two-hour sessions.

 

Sessions are highly engaging, with plenty of opportunities for discussion, practice, and real-life scenarios.

Train the Trainer

If you lead learning, coach others, or support teams, the Train the Trainer path prepares you to bring this course to your organization or community.

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Includes:

  • Full participation in the course as a learner

  • Introduction to Clean Language foundations

  • Step-by-step support for delivering the curriculum

 

  • Practice teaching with observation and feedback

  • WhisperQuake Training Companion (your facilitation toolkit)

  • Certification as a WhisperQuake Trainer

Curriculum details: as two half days

1. Beyond Active Listening: More Change, Less Stress

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  • Discover blind spots in your current approach that might be causing you stress and limiting your impact

  • Learn an FBI-inspired technique that reveals what patients aren't telling you (and might not even know themselves)

  • Discover how doing less can create more change, even in 'difficult' conversations

  • Build confidence in power pausing, even when it feels uncomfortable

  • Learn to recognize and resist your 'helping triggers' - those moments when jumping in actually gets in the way

2. Lasting Change Under Pressure

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  • Build skills in helping patients think and speak more clearly about what they want - and what they're willing to actually do

  • Find out why timing matters even more than content when giving advice, and how to spot the moments when clients are truly ready to hear you

  • Practice switching smoothly from exploring to advising so that your insights land, stick - and lead to real change

  • Learn to adapt these approaches for different real-world situations while maintaining their power

  • Develop strategies for avoiding pushback and explaining your new approach to others

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